Help · Privacy & deleting your account

Delete your account

In the app: Profile → Delete my account. Lift shows what will be lost and what is kept, sends a one-time code to your number to check it's you, and signs you out on every phone.

Your account is deleted 7 days later. Signing in again before then cancels it.

Before you can delete, finish or cancel any trip in progress, live request, published journey or payout. Redeem your points first if you can: tokens and points left on the account are lost.

What happens to your data

• Profile, photos and devices: deleted within 72 hours.
• Ghana Card and document photos: deleted within 72 hours.
• Ghana Card, licence and plate numbers: kept for a year so a suspension can't be dodged, then deleted.
• Trips and ratings: kept without your name.
• Payments and payouts: kept as financial records, as the law requires.
• Reports and safety events: kept for 3 years; your consent records for 6 years.

Can't open the app? call the support number in the app and say you want your account deleted. The desk checks it's you before starting the same 7-day countdown. The full rules are in the Privacy Policy.