Help · Account & Ghana Card

Freeze your account if someone else may be using it

If you get a text about a transfer, a cash-out or a new phone that wasn't you, freeze your account straight away.

From any phone or computer: go to nexuslift.app/freeze and type your Lift number and the code we send. If email is offered and you've lost your SIM, or think someone else has it, choose email: the code goes to the email on your account.

Drivers, in the app: Wallet → Freeze rewards.

Freezing stops token transfers, gifts, cash-outs and fuel loads. Riding and driving carry on.

To unfreeze, call the support number in the app. The desk checks it's you against your Ghana Card first.